Mövenpick Resort Waverly Phu Quoc - Luxury hotel - Guest's Guide to Great Stay

Dear Valued Guests,

Welcome to Mövenpick Resort Waverly Phu Quoc! To ensure a smooth and enjoyable stay for all, we kindly ask for your attention to the following important guidelines:

1. Mandatory Check-In Requirements

All guests must present valid identification upon arrival:

• Foreign guests: Passport with valid entry/exit visa.
• Vietnamese residents: National ID card.
• Please present these documents at Reception for check-in formalities.

2. Payment Guarantee – Required

A payment guarantee is mandatory at check-in, either by:

• Cash (in valid currency),
• Credit card.

The Reception will inform you of the required amount. This deposit is refundable upon check-out, after room inspection for any damages or missing items.

3. Smoke-Free Policy

Mövenpick Resort Waverly Phu Quoc is a 100% smoke-free property. Smoking in guest rooms is strictly prohibited. A cleaning fee of VND 3,000,000 will be charged for violations, as the room must be taken out of service for 24 hours to refresh and reinstate.

4. Check-In & Check-Out

• Check-in time: 15:00. Early check-in is subject to availability and may incur an additional charge.
• Check-out time: 12:00.
• Late check-out until 18:00: 50% of room rate.
• After 18:00: Full night charge.

5. In-Room Restrictions

• Cooking and laundry are not permitted in rooms not equipped for such purposes.

• Pets are not allowed in the Resort.

6. Visitors Policy

• All visitors must be registered at the Front Desk before entering guest rooms and must leave by 10:00 PM.

7. Dress Code

• Please wear appropriate attire in all public areas. Swimwear must be covered when visiting restaurants and outlets.

8. Luggage Storage

• We’re happy to store your luggage before check-in or after check-out, subject to space availability and within a limited time frame.

9. Room Security and Valuables

• Always lock your door when leaving or entering your room.
• Use the in-room electronic safe for valuables. The Resort is not responsible for items not secured in the safe.
• Upon check-out, please ensure the safe is empty and left open.

10. Prohibited Items & Activities

• Strictly forbidden on Resort premises:
• Weapons, explosives, flammables, narcotics, durians, animals, or oversized items.
• Prostitution, gambling, or any illegal activities.

11. Room & Resort Etiquette

• Please avoid damaging or misusing room furnishings. Charges apply for any damage.
• Excessive noise, loud music, or disturbances are not permitted.
• Do not switch rooms, sublet, or exceed the registered number of guests without notifying Reception.
• All incoming packages are subject to security inspection.

12. Violations

• Any breach of Resort policies, including noise complaints, misuse of facilities, or illegal behavior, may result in immediate eviction without refund.
• Thank you for your cooperation and understanding. We wish you a pleasant and memorable stay with us!

Warm Regards,

The Management from Mövenpick Resort Waverly Phu Quoc